Shipping & Refunds

We want you to love every detail. Below, you’ll find everything you need to know about our process, shipping, and policies. Because each order is personalized specifically for you, please read carefully before placing your order.

Digital Products

All digital products sold by Mimi Mills Design are personalized for each customer.

Due to the custom nature of these products, digital orders are not eligible for returns or refunds once the final approved file has been delivered.

Printed Products

All printed products are made to order. Orders may not be canceled once production has begun.

Proofs & Revisions

After receiving all required personalization details, an initial proof will typically be emailed within 1–2 business days.

Each order includes:

One initial proof
Up to two rounds of revisions

Additional revisions beyond the included two rounds may require an additional fee.

Final Approval

Please review your proof carefully before approving it. By giving final approval, you confirm that all names, dates, spelling, addresses, punctuation, and other personalization details are correct.

After final approval:

Digital orders cannot be edited or revised.
Printed orders immediately move into production and cannot be canceled or modified.

Damaged Orders

If your printed order arrives damaged, please contact Mimi Mills Design within 7 days of delivery.

To help us review your request, please include:

Photos of the damaged product
Photos of the packaging
Photos of the shipping label (if applicable)

Approved claims will receive a replacement.

Processing Time

Digital proofs are typically sent within 1–2 business days after all personalization information has been received.

Printed invitations generally ship within 3–5 business days after final proof approval.

Shipping Methods

Printed products currently ship within the United States only. Orders are shipped through USPS and include tracking.

Delivery Times

Delivery estimates are provided by USPS and are outside the control of Mimi Mills Design. While we do our best to ship orders promptly, we cannot guarantee USPS delivery times.

Lost or Stolen Packages

Once USPS marks a package as delivered, responsibility for the package transfers to the customer.

Mimi Mills Design is not responsible for lost or stolen packages after confirmed delivery.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect shipping address is provided and the order must be reshipped, additional shipping charges may apply.

Questions?

If you have any questions about your order, refunds, or shipping, we’re happy to help. Contact us at: mimimillsdesign@gmail.com.

Effective Date: July 27, 2026